All systems operational

Website
100 % uptime
Apr 2022
May 2022
Jun 2022
Services
Operational
Game
100 % uptime
Apr 2022
May 2022
Jun 2022
Virtual Private Servers
100 % uptime
Apr 2022
May 2022
Jun 2022
Discord Bot Hosting
100 % uptime
Apr 2022
May 2022
Jun 2022
Web Hosting
100 % uptime
Apr 2022
May 2022
Jun 2022
Systems
Operational
API
Operational
Panel
Operational
Databases
Operational
Registry
Operational
Network
Operational

Notice history

Jun 2022

Pterodactyl Unresponsive
  • Resolved
    June 03, 2022 at 5:49 PM

    We implemented a fix and are currently monitoring the result.

    We have still noticed slow response times in some areas but everything should be back up.

  • Identified
    June 03, 2022 at 5:49 PM

    We implemented a fix and are currently monitoring the result.

    We have still noticed slow response times in some areas but everything should be back up.

    Gameservers should not be affected.

  • Identified
    June 03, 2022 at 5:34 PM

    We're recovering from a cluster crash due to performance issues. This affected most of Dashflo's internal services including our client area, API and panel for several minutes. Things should be coming back up again within the next few minutes.

  • Investigating
    June 03, 2022 at 5:25 PM

    We are currently investigating this incident.

game-006 - Panel unresponsive
  • Resolved
    June 03, 2022 at 6:29 PM

    This issue has been resolved

  • Investigating
    June 03, 2022 at 4:16 PM

    We are currently investigating an incident on game-006 after an upgrade.

    The gameservers themselves are online. This is an issue between the node and panel communication.

Maintenance US Hosting
  • Resolved
    June 03, 2022 at 3:15 PM

    To address some network issues that have been going on in Dallas, we will be taking down all servers for some time.

    Affected customers will receive an email shortly.

May 2022

Discord Bot Hosting maintenance
  • Completed
    May 30, 2022 at 6:49 PM

    Maintenance has completed successfully. Discord nodes should be back online.

  • In progress
    May 30, 2022 at 6:00 PM

    Maintenance is now in progress

  • Planned
    May 30, 2022 at 6:00 PM

    Today at 20:00 CET we will be performing maintenance on our Discord Bot Hosting servers. This might result in downtime lasting up to 30 minutes.

game-001.dfw emergency maintenance
  • Resolved
    May 17, 2022 at 7:08 AM

    Last night, the CPU was replaced and since then no unexpected reboots have happened. This issue has been resolved.

  • Identified
    May 16, 2022 at 4:45 PM

    We have noticed stability issues again. A technician is being sent to investigate.

  • Resolved
    May 16, 2022 at 11:31 AM

    Some missing OS packages caused incompatibility with the motherboard after an update. This has now been corrected.

    There was sporadic downtime this morning with a total downtime of 1h45 minutes.

    This issue has now been resolved.

  • Investigating
    May 16, 2022 at 4:34 AM

    We are currently investigating issues with game-001.dfw.

Webhosting unresponsive
  • Resolved
    May 10, 2022 at 10:56 AM
  • Monitoring
    May 10, 2022 at 8:55 AM

    We implemented a fix and are currently monitoring the result.

  • Identified
    May 10, 2022 at 8:43 AM

    We've identified the issue and are applying a fix.

  • Investigating
    May 10, 2022 at 8:39 AM

    We are currently investigating an outage with our webhosting servers.

Webhosting Maintenance
  • Planned
    May 08, 2022 at 8:00 PM

    Oncoming Sunday (10.00 CET – 15.00 CET) we will be doing a migration of all our webhosting plans. The migration itself will result in some downtime and an IP change.

    Here are the things you need to know:

    • We will try to minimise the downtime, hopefully under 2 hours.
    • The IP of our webhosting and DNS servers will change.
    • If your domain is using our name servers, you will not have to do anything. Your domain will automatically pick up our new server IP’s.
    • If you’re not using our nameservers and are using something like Cloudflare, you will manually have to update your IP. The IP will be announced on the morning of the migration.
    • If you use our emails, it’s possible that mailing will not work properly during this time. Providers that try sending you emails will bounce and will automatically retry sending the email.

    If you have any questions regarding this migration, feel free to contact us.

  • Completed
    May 08, 2022 at 11:39 AM

    Our webhosting migration has been completed successfully. If you're using our nameservers, your service should be back online already. If you're using your own nameservers, please update the IP's for your websites accordingly.

    Customers have received an email with the new server IP's.

  • In progress
    May 08, 2022 at 8:47 AM

    We are now starting our webhosting migration.

    Upon completion, our customers will be emailed their new server IP.

Game/Discord databases migration
  • Completed
    May 08, 2022 at 11:15 AM

    Databases have been migrated successfully. If you're experiencing issues, restart your servers.

  • In progress
    May 08, 2022 at 11:04 AM

    We are now starting the migration of our MySQL databases.

  • Planned
    May 08, 2022 at 11:00 AM

    Oncoming Sunday (13.00 CET – 18.00 CET) we will be doing a migration of our MySQL databases used by our game and discord servers. The migration itself will result in some downtime and an IP change.

    Here are the things you need to know:

    • We will try to minimise the downtime, hopefully under 2 hours.
    • The IP of our MySQL servers will change. If your plugins or discord bots are using our MySQL DNS record instead of IP, configuration changes will not be required. After the migration, a restart should be sufficient.

    You will be able to track the progress and updates related to this migration our statuspage.

    If you have any questions regarding this migration, feel free to contact us.

Web Hosting Unresponsive
  • Resolved
    May 07, 2022 at 4:40 PM

    We are not noticing any unusual behavior across our services anymore. This issue will be considered resolved.

  • Monitoring
    May 07, 2022 at 1:25 PM

    We have noticed networkwide targeted DDoS attacks across our entire infrastructure. While we've mitigated most, we will continue monitoring the situation.

  • Resolved
    May 07, 2022 at 12:00 PM

    The issue has been resolved.

Apr 2022

VPS Migration | Germany VPS
  • Completed
    April 30, 2022 at 9:59 AM

    Our VPS migration has been completed successfully. If you need rDNS records created for your new IP's, please point your records to the new IP and contact us so we can create the DNS records.

    Friendly reminder that Windows VPS's will require manual network configuration adjustments to reflect the new IP changes.

    If you experience any issues, feel free to contact us.

  • In progress
    April 30, 2022 at 8:00 AM

    Maintenance is now in progress

  • Planned
    April 30, 2022 at 8:00 AM

    As previously announced, we will be doing our final migration for our virtual private servers that are still hosted in our old Germany datacenter. This migration will not result in any data loss but will result in IP and network configuration changes.

    • For all Linux VM's, these changes will apply automatically.
    • Windows VM's will require IP configuration changes through the remote console in our Dashboard.

    For rDNS: unfortunately due to certain network limitations, we are unable to proactively create rDNS records. If you require a rDNS record to be set and you are part of this migration batch, please reach out to us via ticket after pointing your DNS record to your server IP after the migration.

    All customers that will be affected by this migration will receive an email shortly.

US Location | Unreachable
  • Resolved
    April 30, 2022 at 2:57 AM

    The issue has been resolved.

  • Investigating
    April 30, 2022 at 2:55 AM

    We are currently investigating an incident that affects Minecraft hosting in our US region.

Reseller VPS Migration | Germany
  • Completed
    April 24, 2022 at 6:46 PM

    Maintenance has completed successfully.

  • Update
    April 24, 2022 at 4:13 PM

    We're still having issues in terms of stability with our reseller system on our new infrastructure. Some of the VMs are being rebooted constantly.

    We're currently working on a workaround. Make sure to keep an eye out on our status page for the latest updates.

  • In progress
    April 24, 2022 at 4:13 PM

    We're still having issues in terms of stability with our reseller system on our new infrastructure. Some of the VMs are being rebooted constantly.

    We're currently working on a workaround. Make sure to keep an eye out on our status page for the latest updates.

  • Completed
    April 24, 2022 at 1:43 PM

    Maintenance has completed successfully.

  • In progress
    April 24, 2022 at 1:19 PM

    We're noticing some possible stability issues and will be performing additional hardware checks on some servers.

  • Completed
    April 24, 2022 at 12:20 PM

    All reseller VPS services have been fully migrated. A quick reminder that Windows VPS's will require manual network configuration through our dashboard console. Linux servers should automatically have their new network configuration applied.

    If you encounter any issues, feel free to get in touch with us regarding this.

  • Update
    April 24, 2022 at 11:16 AM

    We have migrated and activated 50% of the reseller VPS's. They should be functional now with new IP addresses.

    Starting other 50% now.

  • In progress
    April 24, 2022 at 8:56 AM

    We are now starting maintenance of all our EU Reseller VPS servers.

  • Planned
    April 23, 2022 at 9:00 AM

    As previously announced, we will be continuing our migration for our virtual private servers that are hosted in Germany. Sunday (9.00 AM CET – 18.00 CET), we will be migrating all reseller VPS servers. This migration will not result in any data loss but will result in IP and network configuration changes.

    For all Linux VM's, network changes will apply automatically. Windows VM's will require IP configuration changes through the remote console in our Dashboard. rDNS records will need to be recreated. These have to be requested via ticket.

    Our resellers will receive an additional email with more information but all progress should be tracked through this page.

    We suggest that all our resellers inform their customers in time.

VPS Migration | Germany VPS
  • Completed
    April 09, 2022 at 4:23 AM

    Completed! This batch of VPS services has been migrated successfully. When we receive stock for our new location, our other customers will be migrated too. We aim to notify you a few days ahead. (Unless we happen to get our servers throughout the day so that we can proceed as initially planned!)

    For rDNS: unfortunately due to certain network limitations, we are unable to proactively create rDNS records. If you require a rDNS record to be set and you were part of this migration batch, please reach out to us via ticket after pointing your DNS record to your server IP.

    All customers that were affected by this migration will receive an email with more information shortly.

  • Update
    April 09, 2022 at 3:20 AM

    We've migrated all the data we had planned for tonight. We're currently applying some final configuration changes while bringing up the first VPS's.

    After that, we will be updating rDNS records and sending out an email to all affected customers.

  • In progress
    April 08, 2022 at 10:04 PM

    As previously announced, we will be starting our migration for our virtual private servers that are hosted in Germany. In the next few hours, we will migrate around 20% of all VPS's. The rest will be announced at a later date due to stock shortage in our new location. This migration will not result in any data loss but will result in IP and network configuration changes.

    For all Linux VM's, these changes will apply automatically.

    Windows VM's will require IP configuration changes through the remote console in our Dashboard.

Ticketing system maintenance
  • Completed
    April 08, 2022 at 4:35 PM

    Maintenance has completed successfully. Tickets are available again.

  • In progress
    April 08, 2022 at 3:58 PM

    Our ticketing system will undergo maintenance shortly. For roughly an hour, you will not be able to open or view tickets.

Dashboard maintenance
  • Completed
    April 06, 2022 at 1:00 AM

    Maintenance has completed successfully.

  • Planned
    April 06, 2022 at 12:30 AM

    Our dashboard may temporarily be inaccessible as we perform maintenance.

Panel maintenance
  • Completed
    April 05, 2022 at 1:49 AM

    Maintenance has completed successfully.

  • Planned
    April 05, 2022 at 1:25 AM

    Our panel may briefly become unavailable as we perform maintenance.

game-001.dfw outage
  • Resolved
    April 02, 2022 at 10:14 PM

    We implemented a fix and currently monitoring the result.

    The outage was caused by a brief network outage which started a chain effect of service issues due to a faulty configuration on our end. We will implement necessary measures to prevent this in the future.

  • Identified
    April 02, 2022 at 9:17 PM

    We are continuing to work on a fix for this incident. Updates to follow.

  • Investigating
    April 02, 2022 at 6:44 PM

    We're aware of an outage on our game-001.dfw node. We're looking into this.

Apr 2022 to Jun 2022